Refund Policy
Last updated: January 2024
7-Day Money-Back Guarantee
We stand behind the quality of our service. If you're not satisfied with IPTV Trends, you can request a full refund within 7 days of your initial purchase.
Important:
Our money-back guarantee applies only to first-time purchases. Subsequent renewals and trial extensions are non-refundable.
Eligibility for Refunds
You are eligible for a refund if:
- This is your first subscription purchase
- You request the refund within 7 days of purchase
- You have not violated our Terms of Service
- Technical issues were not resolved by our support team
Non-Refundable Situations
- After the 7-day refund period has expired
- Subscription renewals
- Accounts suspended for Terms of Service violations
- Free trial subscriptions (no payment made)
- Partial month refunds on active subscriptions
- Chargebacks or disputed payments
How to Request a Refund
To request a refund, follow these steps:
Step 1: Contact Support
Email our support team at info@iptvtrends.io
Step 2: Provide Information
Include your account email, order number, and reason for the refund request
Step 3: Allow Processing Time
Refund requests are processed within 2-3 business days
Step 4: Receive Refund
Refunds are issued to the original payment method within 5-10 business days
Cancellation Policy
You can cancel your subscription at any time through your account settings or by contacting support. Upon cancellation:
- Your service will remain active until the end of your billing period
- You will not be charged for subsequent billing periods
- No refund will be issued for the remaining days in your current period
- You can reactivate your account at any time
Contact Us
For refund requests or billing questions:
- Email: info@iptvtrends.io
- Live Chat: Available 24/7 on our website
- Support Hours: 24/7 for refund requests